We offer Qube! support that spans eleven different time zones, with engineers located in: HAST (Hawaii-Aleutian Standard Time), GMT (Greenwich Mean Time) and PST (Pacific Standard Time)
Screen-share your desktop with a support engineer. This QuickSupport app is a PipelineFX-branded Teamviewer client which requires no installation, firewall configuration, special privileges, and can be run directly from the download, then deleted after the remote support session.
If you have security concerns, please note that our support personnel won't be able to access your system unless you provide a sessionID and password that will display when you start the QuickSupport application, and it will generate a different password each time it's run.
Visit the Pipeline FX hub for video content. On the QubeTube page, you can learn about upcoming online demos that allow a preview into the functionality in progress for the next release.
Watch videos from our growing library of how-to, step by step instructions for using Qube!. Or, you can browse our YouTube channel for a mix of the online demo archives, instructional videos, event videos, and other helpful feature demos released through the years.
PipelineFX is the only company to offer online and on-site consulting and training for your render farm management pipeline.
PipelineFX Maintenance and Support includes software updates, all new versions, bug fixes and technical support by our Helpdesk and development staff. Your purchase of annual maintenance and support entitles you to these services for the term of the contract.