We offer Qube! support that spans the globe, with engineers located in: HAST (Hawaii-Aleutian Standard Time), PST (Pacific Standard Time), ADT (Atlantic Daylight Time), EEST (Eastern European Summer Time), and AEST (Australian Eastern Standard Time).
Screen-share your desktop with a support engineer. This QuickSupport app is a PipelineFX-branded Teamviewer client which requires no installation, firewall configuration, special privileges, and can be run directly from the download, then deleted after the remote support session.
If you have security concerns, please note that our support personnel won't be able to access your system unless you provide a sessionID and password that will display when you start the QuickSupport application, and it will generate a different password each time it's run.
Visit the PipelineFX hub for video content. On the QubeTube page, you can see demos for completed features in the upcoming release or learn the ins and outs of Qube! in the PipelineFX University.
Watch videos from our growing library of how-to, step by step instructions for using Qube!. Or, you can browse our YouTube channel for a mix of demo archives, instructional videos, event videos, and other helpful feature demos released through the years.
PipelineFX is the only company to offer online and on-site consulting and training for your render farm management pipeline.
PipelineFX Maintenance and Support includes software updates, all new versions, bug fixes and technical support by our Helpdesk and development staff. Your purchase of annual maintenance and support entitles you to these services for the term of the contract.