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Qube and the Cloud

This privacy policy covers PipelineFX and its website. We are committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service.

ANONYMOUS ACCESS
You can access our Web site home page and browse our site without disclosing your personal data.

COOKIES
We use cookies for the sole purpose of the technical operation of some areas of our website. We do not use cookies to collect personally identifying information. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

PERSONAL DATA COLLECTED
We collect personal data that you volunteer while using our website or conducting a commercial relationship with us. For instance, to sign up for the PipelineFX newsletter and marketing announcements or in corresponding with PipelineFX personnel over email about licensing options and services, you may willingly provide us with your first name, last name, a valid email address, your company's name, and your company's location. This is typically referred to as Contact Information. PipelineFX uses the provided Contact Information to authenticate users and provide access to PipelineFX services. We may also use the provided email addresses in order to communicate with our customers. By registering in the PipelineFX system and creating a PipelineFX ID, you automatically accept receiving email messages from us. PipelineFX may send you email messages with notifications about changes to its services, maintenance or promotional materials. You can unsubscribe from the marketing and promotional materials at any time using the corresponding links in the emails. Even if you unsubscribed, PipelineFX may contact you via provided email for purchases confirmation, technical support or any security issues.

When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information ("Billing Information"). In addition and depending on the service requested, you may be asked to provide a 'start date' or an 'end date' or a 'delivery date' for the particular service.

OTHER SOURCES
To keep our databases accurate, we may also collect information about you from other sources, such as public records or bodies, or private organisations.

ASK FIRST
We do not collect or use personal data for any other purpose, nor do we share it with third parties, but if we wish to use your personal data for a new purpose, we will ask your permission first.

WEB LOGS
PipelineFX collects and logs common user statistics and website traffic on PipelineFX’s websites. This information includes such parameters as website traffic, date, time and duration of visits, frequency of visits and to which pages and so on. This information is collected anonymously and will not contain any personal or private data. PipelienFX uses such information to maintain and administer services and websites and to improve the quality of delivered services.

TROUBLESHOOTING
PipelineFX may request information and access to your network and data for troubleshooting and issue resolution. The access is typically granted via remote login or through remote assistance technologies such as Teamviewer or RNC, etc.. Access to internal logging information may also be provided to PipelineFX through third party reporting services like Data Dog, Zabbix, etc.

REFERRALS
If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

METERED LICENSING
PipelineFX does NOT collect and log any user activities while using any of their services, except for clients who have installed the Metered Licensing reporting agent where we collect: the total amount of time used for each render instance, times stamps for the usage of those instances, whether or not a 'paid' or 'unpaid' (also known as metered) license was used, and how many total 'unpaid' and 'paid' licenses were used. This information is used primarily for billing the use of 'unpaid' or 'metered' minutes at the end of each month. It may be used for troubleshooting as necessary. This data will also appear in regular email reports to clients and on any PipelineFX hosted, secure websites that display reporting and usage numbers for Metered Licensing.

CONFIDENTIALITY AND SECURITY
We give you the option of using a secure transmission method to send personal data via our website.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

    Unauthorised access
    Improper use or disclosure
    Unauthorised modification
    Unlawful destruction or accidental loss

All our employees and data processors that have access to, and are associated with, the processing of personal data are obliged to respect the confidentiality of your personal data. We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

YOUR ACCESS TO YOUR PERSONAL DATA
You are entitled by law to request a copy of any personal data we hold about you. If you would like to know whether we hold personal information about you, or to request a copy, you can ask us by emailing info@pipelinefx.com. We will provide you with a readable copy of the personal data that we keep about you within a week. To enable us to release any data, we may require proof of your identity. We will provide the information without any charge.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

    Completed
    Rectified or amended
    Erased

THIRD PARTY LINKS
We may place links to websites and services operated by third parties on the PipelineFX websites. We make no representations or warranties about the policies of third party websites that are linked to PipelineFX or any of its services. We highly recommend you to read the privacy policies posted by those third party websites.

FORUM
In our user forums (pipelinefx.com/forum), we do enable our visitors to communicate with other visitors or to post information to be accessed by others. Users must follow the rules as posted in the Policy and Terms of Service of the forum itself. PipelineFX does not regularly review content posted on the forums, so users operate at their own risk. If we are notified of inappropriate or questionable material that has been posted, we will do our best to remove that content as quickly as possible, if the request is reasonable and does indeed reflect inappropriate material.

AMENDMENTS
We reserve the right to make amendments to our privacy policy in the future so that we continue to comply with the law and best practice. If we do so, we will advise you of changes via our website.

COPPA
In accordance with the Federal Children's Online Privacy Protection Act of 1998 (COPPA) PipelineFX does not intentionally collect nor solicit personally identifiable information from children under the age of thirteen (13) years of age.

LOGOS
PipelineFX is allowed to use active customers’ corporate logos on the PipelineFX websites for the purpose of promoting both the customer and our services.

QUESTIONS
If you have any other queries relating to your privacy and the use of your personal data, please contact:

Richard Lewis
CEO
PipelineFX
500 Ala Moana Blvd Twr 7 Ste 400
Honolulu, HI 96813, USA
richard@pipelinefx.com